Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days across the U.S.
Do you offer international shipping?
At this time, we ship only within the United States.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery, as long as the product is unused and in its original packaging.
How do I request a return or refund?
Contact our support team with your order number, and we’ll guide you through the process.
Are shipping fees refundable?
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Customer Support
How can I reach your support team?
You can contact us anytime through email or the contact form on our website.
What are your support hours?
Our team is available Monday–Friday, 9 AM to 6 PM (EST).
Do you offer order updates?
Yes, we notify you at every stage—order confirmation, dispatch, and delivery.
Products
Are your products really handmade?
Yes, every product is crafted in small batches to ensure quality, freshness, and authenticity.
Are your products chemical-free?
Absolutely. We use only natural, farm-grown ingredients with no synthetic additives.
Are your products safe for sensitive skin?
Yes! Our formulas are gentle, natural, and free from harsh chemicals, making them suitable for most skin types.